What we keep – and what we don’t.
This notice describes how information is handled when you contact us, take the assessment, subscribe to the newsletter, book a call or accept analytics cookies.
Forms on the site
Information from the contact form and submitted assessments goes to Retric's CRM (Microsoft Dataverse) to respond to and follow up your enquiry. This may include your name, email, company, phone number, message and assessment answers. Processing is based on our legitimate interest in handling enquiries or, where applicable, steps you request before entering a contract. Assessment answers are processed temporarily on the web server but are not sent to CRM unless you submit the form. Please do not include sensitive personal information in these forms.
Newsletter
We use the email address you subscribe with to send Retric news and content based on your consent. You can withdraw consent and request removal by emailing info@retric.is. Newsletter registration is separate from an enquiry or assessment.
Booking a call
The booking page embeds Microsoft Bookings. Loading the calendar connects your browser to Microsoft's service, which receives technical information about the connection. Information entered when booking is used to arrange the call and send confirmation. Processing is based on your request and our legitimate interest in handling it. Data and cookie handling in the booking service also depend on Microsoft Bookings terms and settings.
Analytics
If you accept cookies, we count visits with an analytics service to see which content is useful. Without your consent, no such cookies are set. You can change your choice at any time under “Cookie settings” at the bottom of the page.
Technical information
We do not use advertising trackers, and analytics runs only with your consent, as described above. The site uses technical functionality to protect form submissions and maintain the assessment session. Hosting services may record technical information such as IP addresses, requested paths and timestamps for operations, security and troubleshooting. This processing is based on our legitimate interest in operating a secure service.
Retention and service providers
Retention depends on the purpose of the information, enquiry follow-up, the business relationship and legal obligations. Newsletter registration is retained while consent remains valid; minimal information may be needed to honour an unsubscribe request. We use Microsoft services for hosting, CRM and bookings, and an analytics service if you accept cookies. Processing locations and any transfers outside the EEA depend on the service and settings. You can request details of applicable retention, processors and safeguards from info@retric.is.
Your rights
You can request access, correction, deletion or restriction of processing and, where applicable, data portability. You may object to processing based on legitimate interests and withdraw consent without affecting earlier lawful processing. Contact info@retric.is. Requests are generally answered within one month; if a legally permitted extension is needed, we will explain the extension and its reason. You may complain to the Icelandic Data Protection Authority, Personuvernd, at personuvernd.is.
Controller
Retric ehf., reg. no. 500719-1090, Grensásvegi 11, 108 Reykjavík, Iceland.
One conversation.
No commitments.
30 minutes where we listen, ask questions and tell you plainly whether and how we can help.